Free Cabin Readiness Test

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Question 1/7Customer-service judgement

Strongest response

A family of four checked in separately and are seated apart. Boarding is almost complete, the cabin is full and doors close in six minutes.

Which response is strongest?

Ask the passengers seated around them to swap now, so the family can travel together before you continue your boarding checks.

Seat the youngest child beside one parent now, and explain you will look for further swaps once the cabin is secure.

Explain that seat allocation is handled at booking and suggest they contact the airline about the reservation after the flight.

Apologise for the split seating and promise to rearrange the group into free seats as soon as the aircraft reaches cruise altitude.

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